VACANCY NOTICE
Qatar Airways is the national airline of the
State of Qatar. Qatar Airways serves more than 150 key business and leisure
destinations worldwide, with a fleet of over 200 aircraft. The airline flies
to Australia, Asia, Europe, Middle East, Africa, North America, and South
America
Position: Sales Operations Officer
> Nepal - NP
>
Location: Kathmandu – KTM, Nepal – NP
> Category: Corporate &
Commercial
> Job Id: 162638
> Closing Date: 25-08-2022
The Sales Operations Officer will support the Sales Operations Manager in
supervising the day to day work of the sales operations team, ensuring
adherence with SOPs and meeting of key performance metrics. Collaborate with
internal and external stakeholders to develop processes and functionalities
that enable the team to deliver five star service for internal/external
customers, thereby enhancing the efficiency of QR revenue generating teams.
Actively participate in building strong relationships and maintain good
communication with regional counterparts in Sales, CBI, Shared Services,
Digital and Marketing, as well as head office teams in RM/Pricing, Digital,
Marketing, Global Sales and Finance.
Operational Accountabilities
> Monitor and adapt Standard Operating Procedures (SoPs) for sales operations ensuring alignment to QR’s global sales/sales operations principles.
> Lead the team engaged in sales operations activities including (but not limited to) Reservations and Ticketing, Group Sales, Sales Support, Sales Systems, and Sales Administration.
> Responsible for setting and implementing sales plans for the team.
> Establish customer activity and performance metrics (including B2B NPS) to drive data driven decision-making and continuous improvement.
> Manage translation of QR internal processes into customer-friendly, value added instruction to key trade customers and QR sellers and manage the communication with internal stakeholders to ensure an effective coverage of a customer perspective.
Application Deadline: 25 August 2022
HOW TO APPLY
click [ HERE ] to view official vacancy notice for more details and application procedure
